Thank you for choosing Happishine. We are committed to providing quality products and a fair resolution process for genuine order-related issues.
Because our products are personal and home-care liquid formulations, certain restrictions apply to returns and refunds to help prevent product tampering, cross-contamination, misuse, and fraudulent claims.
Due to hygiene, safety, and the consumable nature of our liquid spray products, we generally do not accept returns or provide refunds for buyer's remorse, including:
However, customers may be eligible for a free replacement or refund, subject to verification, in the following situations:
All claims are subject to verification by the Happishine support team.
Customers must report any eligible issue within 48 hours of confirmed delivery.
Requests submitted after this timeframe may not be eligible for a replacement or refund.
For orders marked as Delivered by the courier partner, any non-receipt claim should be reported to our support team as soon as possible. Claims reported more than 24 hours after the delivery status is confirmed may be subject to additional verification.
To raise a replacement or refund request, please contact our support team and provide the following information:
Email: happishineenterprise@gmail.com
WhatsApp / Phone: +91 9712194306
Support Hours: Monday to Saturday, 10:30 AM – 5:00 PM IST
After receiving the required information, our support team will review the request and inform the customer about the next steps.
To help us investigate genuine transit-related issues, customers may be required to provide a continuous and unedited unboxing video.
The video should clearly show:
For damaged, incorrect, or incomplete orders, clear photographs may also be requested.
Failure to provide sufficient evidence may affect our ability to approve a claim.
To be eligible for a replacement or refund, where applicable, the product must generally:
Products that have been substantially used or consumed may not be eligible for a refund or replacement unless the issue is related to a verified manufacturing defect.
Refunds, returns, or replacements may not be approved in the following situations:
This does not affect any rights that may be available to customers under applicable consumer protection laws.
For an approved claim, Happishine may offer a replacement as the first resolution option, depending on product availability and the nature of the issue.
If approved, the replacement will generally be dispatched within 2 to 3 business days, subject to product availability and operational conditions.
There will be no additional product or shipping charge for an approved replacement caused by our verified error or a verified transit-related issue.
A refund may be offered when:
Once approved, refunds will generally be processed within 5 to 7 business days.
Refunds will normally be issued to the original payment method.
For Cash on Delivery (COD) orders, an approved refund may be processed through bank transfer or another suitable payment method after the customer provides the required and verified payment details.
Actual credit timing may vary depending on the customer's bank or payment service provider.
Customers who wish to cancel an order should contact Happishine support as soon as possible.
Orders may be cancelled without any cancellation fee if the cancellation request is received and approved before the order has been dispatched or handed over to the courier.
Once an order has been dispatched, cancellation may no longer be possible.
If a customer refuses a dispatched order or fails to accept delivery without a valid reason, Happishine reserves the right to restrict future COD orders or take appropriate action in accordance with its policies and applicable laws.
We will communicate any applicable shipping, return-to-origin, or handling charges to the customer where legally permissible and applicable.
Happishine reserves the right to update or modify this Refund, Replacement, and Cancellation Policy when necessary.
The latest version of the policy will be published on our website. Customers are encouraged to review the policy before placing an order.
Contact our support team with your Order ID, Contact Number, and Unboxing Video/Photos:
Email: happishineenterprise@gmail.com
WhatsApp / Phone: +91 9712194306
Support Hours: Monday to Saturday, 10:30 AM – 5:00 PM IST
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