Privacy policy

This Privacy Policy describes how 9712194306 and its affiliates (collectively "9712194306, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our website https://happishine.com/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up, registering or using our Platform such as:

  • Name
  • Date of birth
  • Address
  • Telephone/mobile number
  • Email ID
  • Proof of identity or address

Some sensitive personal data may be collected with your consent, such as your bank account or credit/debit card or other payment instrument information or biometric information such as facial features or physiological information, in accordance with applicable laws.

You always have the option not to provide information by choosing not to use a particular service or feature on the Platform.

We may track your behaviour, preferences and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We will also collect information related to your transactions on the Platform and such third-party business partner platforms.

When a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner's privacy practices or the content of their privacy policies.

If you receive an email or call from a person or association claiming to be 9712194306 and seeking personal data such as debit/credit card PIN, net-banking or mobile banking password, please never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses.

We may use your personal data for:

  • Handling and fulfilling orders
  • Enhancing customer experience
  • Resolving disputes
  • Troubleshooting problems
  • Informing you about offers, products, services and updates
  • Customising your experience
  • Detecting and preventing fraud and other criminal activity
  • Enforcing our terms and conditions
  • Conducting marketing research, analysis and surveys

Your access to certain products or services may be affected if required permissions are not provided.

Sharing

We may share your personal data internally within our group entities, corporate entities and affiliates to provide access to services and products offered by them.

We may disclose personal data to third parties such as:

  • Sellers
  • Business partners
  • Third-party service providers
  • Logistics partners
  • Payment service providers
  • Other authorised partners

Such disclosures may be necessary to provide services, comply with legal obligations, enforce our user agreement, facilitate marketing and advertising activities, or prevent and investigate fraudulent or illegal activities.

We may also disclose personal and sensitive personal data to government agencies or authorised law enforcement agencies where required by law.

Security Precautions

To protect your personal data from unauthorised access, disclosure, loss or misuse, we adopt reasonable security practices and procedures.

However, the transmission of information over the internet cannot always be guaranteed to be completely secure. By using the Platform, users accept the inherent risks associated with data transmission over the internet.

Users are responsible for protecting their login credentials and password records.

Data Deletion and Retention

You have the option to delete your account by visiting your profile and settings on our Platform. This action may result in the loss of all information related to your account.

You may also contact us using the contact information provided on the Platform for assistance with such requests.

In the event of any pending grievance, claims, shipments or other services, we may refuse or delay account deletion.

We retain personal data for no longer than required for the purpose for which it was collected or as required under applicable law. We may retain certain information where necessary to prevent fraud, future abuse or for other legitimate purposes.

We may continue to retain anonymised data for analytical and research purposes.

Your Rights

You may access, rectify and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.

You also consent to being contacted through SMS, instant messaging applications, calls and/or email for the purposes specified in this Privacy Policy.

You may withdraw your consent by contacting the Grievance Officer using the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication.

Withdrawal of consent will not be retrospective and may affect the availability of certain services.

Changes to this Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices.

We may notify you about significant changes in the manner required under applicable laws.

Grievance Officer

Name: Udabhai Rupaji Mali

Designation: Director

Company Name and Address: Happishine Enterprise,  41-G, MALIVAS, MATA MADH, MANPURA, PO.RAVEL, MANPURA DHUNSOL, TAL-DEODAR, District: Banaskantha, State: Gujarat - 385330

Contact Us: happishineenterprise@gmail.com

Phone: +91 9712194306

Working Hours: Monday – Friday (9:00 AM – 6:00 PM)